More Fasthosts Email Problems

POSTED: 20 December 2009.

I closed down one of our Fasthosts accounts last Wednesday. The lady on the phone asked me why and I explained it was mostly to do with the email problems they had burdened us all with. She explained that they now had a brand new email platform and I expect that was supposed to fill me with confidence so I would not cancel the account and transfer the 60+ domains that were on that account back in. I cancelled anyway.

We still have 170+ domains on another Fasthosts account though, and guess what happened the very next morning? Yes, their email platform failed again and our phones lit up. So much for the new platform eh? Fortunately our customers seem to have the patience of Job even though some of them rely heavilly on it for their business.

We are now working our way through getting the other domains away from them as fast as we can, but their control panel software (which they wrote themselves) keeps failing with system errors. We were also billed for a domain renewal the other day, not an unusual occurance, except that the domain was nothing to do with us!

Our advice? Avoid Fasthosts!!

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