Web Equip Ltd reserves the right to suspend or cancel a customer's access to any or all internet services without notice when it has been decided that the account has been inappropriately or illegally used or if the account becomes overdue for payment. Discretion in these matters lies solely with Web Equip Ltd.

1. SERVER USE

1.1. Personal accounts are to be used by the primary owner only. Personal account holders are not permitted to resell, store or give away web-hosting services of their website to other parties. Web hosting services are defined as allowing a separate, third party to host content on the owner's web site. Exceptions to this include ad banners, classified ads, and personal ads.
1.2. Web Equip Ltd reserves the right to refuse service and /or access to its servers to anyone without disclosing any reasons.
1.3. Web Equip Ltd does not allow any of the following content to be stored on its servers:

• Illegal Material - This includes copyrighted works, commercial audio, video, or music files, and any material which contravenes UK law.
• Adult Material - Includes all pornography, erotic images, or otherwise lewd or obscene content. The definition of "adult material" is left entirely to the discretion of Web Equip Ltd.
• Warez - Includes pirated software, ROMS, emulators, phreaking, hacking, password cracking. IP spoofing, etc., and encrypting of any of the above. Also includes any sites which provide "links to" or "how to" information about such material.

2 COPYRIGHT NOTICE

2.1. Unless otherwise explicitly stated, all web design (including layout and presentation), graphics, and scripts including any html and asp on sites designed and delivered by Web Equip Ltd is copyright Web Equip Ltd 2004 and is protected by UK copyright law and international treaties. ALL RIGHTS RESERVED. You may not copy, distribute, sell, redesign, take credit for or use any material which is copyrighted to Web Equip Ltd.
2.2. Please ask at enquiries@webequip.co.uk for permission to use or copy a particular graphic, writing or style.
2.3. Any and all trademarks and or copyrights on sites hosted by Web Equip Ltd but not designed and delivered by Web Equip Ltd are the property of their respective owners.

3. UNLIMITED USE POLICY

3.1. Resources are defined as hard-disk capacity, bandwidth and/or processor utilisation.
3.2. Web Equip Ltd offers an unlimited use policy by maintaining very large ratios of bandwidth per customer. In rare cases, Web Equip Ltd may find a customer to be using server resources to such an extent that he or she may jeopardize server performance and resources for other customers. In such instances, Web Equip Ltd reserves the right to impose capacity restrictions for the consideration of all customers.
3.3. When a website is found to be monopolising the resources available, Web Equip Ltd reserves the right to suspend that site immediately. This policy is only implemented in extreme circumstances and is intended to prevent the misuse of our servers and/or infrastructure. Customers may be offered an option whereby Web Equip Ltd continues hosting the website for an additional fee.

4 PAYMENT POLICIES

4.1. All hosting fees must be paid in advance. Although Web Equip Ltd reserves the right to change prices of accounts and/or services at any time all pricing is guaranteed for the period of prepayment.
4.2. Web Equip Ltd allow 30 days for payment relating to services provided other than hosting.
4.3. Where payment becomes overdue Web Equip Ltd will suspend the account and any related domain services without notice, at which time a £35 (per domain) reactivation fee will be charged. Accounts will remain suspended until the reactivation fee and the outstanding amounts have been recieved and processed successfully.
4.4. Instant payments can be made on-line by visiting our accounts page. No PayPal account is needed. There is a 3.4% + 20p surcharge (PayPal levvy).
4.5. Unless otherwise stated on the invoice, all cheques should be made payable to "Web Equip Ltd".
4.6. Web Equip Ltd cannot guarantee that a service will be provided until after any received cheques have been cleared.

5 TECHNICAL SUPPORT

5.1. Technical support is provided during our normal office hours (see the contact us page) and is offered on a best endeavours basis.
5.2. Web Equip Ltd aims to respond to all support requests within 1 hour and to resolve all issues within 2 working days.
5.3. If a site visit is required Web Equip Ltd will charge a standard £15 call out fee which includes the first 30 minutes on site. Further time on site will be charged at £30 per hour or part thereof.
5.4. Dealing with telephone support issues outside of normal office hours, or where no support agreement is in place will incur a standard £10 fee.
5.5. Web Equip Ltd do not own data held within it's systems. Data is owned by The Customer unless expressly stated otherwise. It is the sole responsibility of The Customer to ensure their data is being backed up appropriately.

6 TRANSFERS

6.1. A one-off charge of £20 is made for the transfer of non .uk domains to Web Equip Ltd.
6.2. No charge is made for the transfer of .uk domains to or from Web Equip Ltd.

7 DESIGN SERVICES

7.1. Web Equip Ltd will provide 2 or more prototype designs after receiving customer instructions.
7.2. Prototypes are refined until customer is happy to proceed.
7.3. If meetings are required and cannot be conducted at our premises, Web Equip Ltd will charge a standard £15 call out fee which includes the first 30 minutes on site. Further time on site will be charged at £30 per hour or part thereof.
7.4. Customer is then invoiced 30% of agreed quotation plus any hosting fees, and site development begins.
7.5. Timescales cannot be guaranteed, development takes place on a best endeavours basis.
7.6. Customer is invoiced for the 70% balance on completion, and the site goes live.

8 CANCELLATION AND REFUNDS

8.1. Web Equip Ltd reserves the right to cancel any or all of a customers account(s) at any time, for any reason (which may remain undisclosed), without refund.
8.2. Customers may cancel their account at any time with no refund due.
8.3. Fees charged on a prepay basis are non-refundable. Some accounts incur set-up fees, these charges are also non-refundable.

9 SEARCH ENGINE OPTIMISATION (SEO)

9.1. SEO work is undertaken on a best endeavours basis. No guarantees on results are expressed or implied.
9.2. Payment is made in two halves. The first half is payable before work is undertaken. The second half becomes payable when one or more of the keywords or phrases achieves a top 10 listing on Google or Yahoo.
9.3. On websites not developed by Web Equip Ltd, Web Equip Ltd cannot guarantee that increased traffic will increase business or enquiries.

10 INDEMNIFICATION

10.1. The Customer agrees that it shall defend, indemnify, save and hold Web Equip Ltd harmless from any and all demands, liabilities, losses, costs and claims, including reasonable legal fees asserted against Web Equip Ltd, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Web Equip Ltd against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Web Equip Ltd; (2) any material supplied by customer infringing or allegedlyy infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customers from Web Equip Ltd's servers.

11 DISCLAIMER

11.1. Web Equip Ltd will not be responsible for any damages you or your business may suffer resulting from the use of Web Equip Ltd's facilities, products or services. Web Equip Ltd makes no warranties of any kind, expressed or implied for goods or services provided. Web Equip Ltd disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by Web Equip Ltd and its suppliers and employees. Web Equip Ltd reserves the right to revise its policies at any time.